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Here you will find links and videos on how to use the Apps available to you and answers to many frequently asked questions.

My Customers+ App


How do I log into the Mary Kay website? 
Go to and you will need your consultant number. Leave the password blank and hit connect.


How do I set up my Website? 
Go to and log in as a consultant. You will have the option to purchase your website for $25 in the month you begin your business and the month after.


How do I order business cards? 
Go to or call 800-627-9577


How do I accept credit cards as payment? 
Log into and on the home page scroll down and on the right hand side click on the ProPay link or call 800-630-8115


How do I order my product? 
Your Director will place your first order for you. After that you can order on by clicking on the “Online Ordering” link at the top of the page. Or call 800-272-9333


How do I know if I’m active? 
Log into and check your Personal Reports and your status will be next to your name. or call 800-272-9333


When do I receive my “Star Consultant Ladder”? 
After the quarter ends (3/15 or 6/15 or 9/15 or 12/15) the company begins the mailing. Please call Branch customer service if you do not receive it within 8 weeks. 800-272-9333


How do I select my Star Consultant Prize? 
You call the Prize department at (800) 919-7735


How do I order my Red Jacket? 
Call 800-619-0055


I have a problem with my MK email or website?
Call MK Intouch Support at 800-272-9333


My order was missing product?
Call Branch Customer Service at 800-272-9333


My order had extra product?
Call Branch Customer Service at 800-272-9333